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Frequently
Asked Questions:
Q:
What are the qualifications of your technical support staff?
Q: Are there extra costs for a technician to go onsite in the event of an emergency issue
that cannot be resolved remotely?
Q: What are your response times for trouble tickets and for emergency issues?
Q: Will the 27-point initial network inspection cause a lot of network downtime?
Q: I’m uncomfortable with allowing an outside consultant access to my network or servers
or workstations. Will Go2IT have unlimited ability to remotely control my computers
and to look at all of my company data?
<< Previous FAQ
Q: Are there extra costs for a technician to go onsite in the event of an emergency issue
that cannot be resolved remotely?
Q: What are your response times for trouble tickets and for emergency issues?
Q: Will the 27-point initial network inspection cause a lot of network downtime?
Q: I’m uncomfortable with allowing an outside consultant access to my network or servers
or workstations. Will Go2IT have unlimited ability to remotely control my computers
and to look at all of my company data?
<< Previous FAQ
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